A Guide To The BT Home Hub 5

All BT broadband packages come with a complimentary BT Home Hub router to connect your devices to the internet. The latest model is the Home Hub 5 which is arguably one of the best routers available. So here’s what you need to know.

BT Home Hub 5
BT Home Hub 5, shop.bt.com

What Do I Need To Do To Get The BT Home Hub 5?

If you’re an existing BT Infinity customer, simply renew your existing contract and you’ll be given a discounted price for the Home Hub 5. If you switch providers and sign up for the BT Infinity fibre optic broadband package, you’ll be entitled to a free Home Hub 5 as part of the deal. And of course, you can also buy it outright for £129. Whichever route you choose, your shiny new router will be sent to you in a box small enough to fit through your letterbox – so you’re ready to get started right away.

What Are The Benefits Of The Home Hub 5?

If you’ve had the Home Hub 4 and are considering upgrading, you may be keen to know what makes this latest model so much better.

  • Faster wireless connection

While the new Home Hub 5 uses the same dual band wireless system as the previous model, it also provides a much faster wireless connection. That’s because it uses 802.11ac wireless technology, making it one of the speediest routers available.

  • It looks good

Boasting no external antennae and clean lines, the Home Hub 5 is one of the lightest and sleekest models around.

  • LAN ports provide speeds of up to 1000mbps

The four LAN ports on the back of the router offer super-fast speeds of up to 1000mbps, making it compatible with the BT Infinity packages’ high download speeds as well as the slightly slower speeds of the more basic broadband deals – enabling you to keep the same router should you ever decide to downgrade.


  • 6cm x 11.6cm (w x h), 290g
  • Blue strip on fascia shielding LEDs
  • X4 LAN ports, WAN port, USB port, power socket and DSL socket on reverse
  • Restart and Wireless WPS buttons on top
  • Power management feature – hub goes into power save mode when not in use

Where is the Password and SSID Number?

You’ll find your wireless key and wireless SSID number on a plastic card which is slotted into the back of the router. On this card, you’ll also find your password. This is displayed on a sticker underneath the Home Hub too.

How Do I Set It Up?

Once your new router arrives, set up is straightforward. There’s no CD installation required; simply plug and go.

  • Choose a location for your router (ideally high up where it is not blocked by anything).
  • Connect the power cable to the respective port and the broadband cable to the white DSL port then wait until you see the lights change to blue.
  • Now you can connect to the internet. Just hold down the Wireless WPS button (found on the top of the router).
  • For a wired connection, connect an Ethernet cable from your device to one of the yellow LAN ports (found on the back of the router). Although wired connections can be faster than wireless, they’re not always convenient so choose the option that best suits your needs.

It’s as simple as that. To upgrade to the BT Home Hub 5 or to find a new router, check out our full collection here at BT Shop.


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