Delivery/Carriage Charges & Services

Here at BT Shop, our aim is to make buying online as convenient as possible, which means offering a wide range of delivery (sometimes called carriage) options for you to choose from. Delivery charges vary depending on:

  • the delivery address of your goods (your region)
  • the delivery service you choose (such as on a specific day, within a 3 working day range, pre noon delivery etc.)
  • the total weight of your order - please be aware that a weight surcharge of 36p/kg will be applied to deliveries of 10kg or more
  • any promotions we may be running at the time of your order
  • for all items in the BT Mobile handset range (and for BT Signal Assist), a delivery charge of £4.99 applies to every order

UK Christmas & New Year Delivery

Please note that during the Christmas period, any orders placed using the Standard delivery, despatched by Royal Mail Letterpost, may see a longer than usual delivery time due to Christmas volumes. Please allow up to 10 working days for the delivery.

Last minute shopping? Don't worry we've got you covered! Next Day Delivery is available on thousands of products!

UK Mainland

Delivery

Last Day - Christmas

Last Day - New Year

Standard Delivery

1-3 Working Days
17th December 2019
23rd December 2019

Express Delivery

Next Working Day
19th December 2019, 5pm
30th December 2019

Standard Delivery - UK Mainland

1-3 Working Days

Last Day - Christmas
17th December 2019
Last Day - New Year
23rd December 2019

Express Delivery - UK Mainland

Next Working Day

Last Day - Christmas
19th December 2019, 5pm
Last Day - New Year
30th December 2019

Some examples that may help you decide when to place your order pre-Christmas;

  • Monday 16th December – Last chance for Pre-Christmas delivery for NI, Highlands and Islands
  • Tuesday 17th December – last chance for “standard delivery 1-3 days” to UK mainland – please check that item is in stock. If unsure, call us on 0800 917 0510
  • Thursday 19th December 5pm – last chance for Pre- Christmas Next Day Delivery

For Next Day Deliveries across the Christmas and new Year period;

  • Next day orders placed on 20th or 23rd December will be delivered by Friday 27th December
  • Next day orders placed on 24th-26th December will be delivered on Monday 30th December
  • Friday 27th December - Next day will be offered for delivery Monday 30th December
  • Next day orders placed on 31st December before 5pm will be delivered Friday 3rd January 2019

If you have any questions or concerns please just get in touch with us on 0800 917 0510 and the team will be happy to help.

Delivery Charges

Your total charge for delivery, along with all the different delivery options we're able to offer for any particular order, will always be clearly displayed at the checkout, however the information below gives a general overview of our delivery charging structure.

To work out your delivery charge, please review your delivery region from the list below. From 29th May 2018 we updated our Northern Ireland and Highlands and Islands charges.

Mainland UK
Service Order value Price
Express delivery (next working day before noon)   £12.98
Express delivery (next working day delivery)   £9.99
Specific day delivery (any time between 7am - 6pm)   £7.48
Saturday delivery   £9.99
Standard delivery (within a 1-3 working day range)   £3.49
Northern Ireland
Service Order value Price
Standard delivery (within a 1-3 working day range)   £3.49
Highlands and Islands
Service Order value Price
Standard delivery (within a 1-3 working day range)   £3.49
Channel Islands
Service Order value Price
Standard delivery (within a 1-3 working day range) £0.00 - £99.99 £6.00
£100.00 and above £11.00