Once your order’s been shipped, you’ll receive an email with your tracking information, as well as details of the chosen courier who’ll be delivering it to your chosen address.

You can also see if your order’s been shipped by logging into your BT Shop online account and selecting the ‘Orders and Returns’ tab. If your order’s been shipped, then the tracking information will be visible in the ‘Orders and Returns’ tab.

Another way to know if your order’s been shipped is if we’ve taken payment from you. We only take payment and send you an e-receipt when we’ve shipped the item(s) to you.

Please note, if your order’s not been dispatched because it seems stock is unavailable, then you’ll see this on the ‘order status’. If you need your order in a hurry and don’t want to wait, then you can amend your order to an ‘in-stock’ item, to make sure it’s dispatched quicker, or amend/cancel your order. If you’d like to amend/cancel your order, click here.


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Checking your order status