Track your order at every stage!

When you order from BT Shop, we want to give you 100% confidence in our ability to get your order to you as quickly as possible. So, when we ship your order, we will send you an email explaining that your order has been dispatched, which courier we have used and your tracking reference number. You can track your order online by contacting the courier directly. Simply click on your chosen courier below to track your order.

How to find your reference number

  • 1. You can find your reference number on your dispatch email that confirms that your goods have now left our warehouse, which courier we have used and when you are likely to receive your goods.
  • 2. You can also visit the 'view orders' section in your account which gives you all the tracking information you need.

We use the UK's most respected couriers

Royal Mail
Royal Mail

Chosen courier for items that fit through most letterboxes.

Parcel Force
Parcel Force

Chosen courier for small to medium-sized items.

UPS
UPS

Chosen courier for small to medium-sized items.

Tuffnells
Tuffnells

Chosen courier for larger items.

Our supplier courier services

Some of our parcels are dispatched directly from our supplier by their chosen courier. Click on the relevant courier to track your order.