I’d like to amend my order

If you need to amend your order, feel free to give our Customer Service team a call on 0800 917 0510 (lines are open Mon – Fri, 9am – 5pm excluding bank holidays). If the order hasn’t progressed too far, we can add items or make changes to your order for you. Please note, we can progress your orders and queries much quicker via telephone rather than via email.

I’d like to change my payment method

If you’d like to make changes to your payment method and you’ve used PayPal, we may ask you to go into your account and change the payment method yourself. Once added we can amend this on the order for you.

I’d like to change my delivery address

If you’d like to make changes to your delivery address, we’ll also ask you to go into your BT Shop account and add the new address so we can add this onto the order for you. We don’t allow address changes on the first order you place with us.

I’d like to cancel my order

An order can only be cancelled prior to processing and/or dispatch. If the item(s) are in stock, then it’s more difficult to cancel your order.
If you’d like to cancel your order, log into your BT Shop account and select ‘Order and Returns’. If your order is still processing, then there’ll be an option for you to cancel it. If there’s no option there for you to cancel your order, then the order has progressed to a stage where you can’t cancel it and it’s on its way to you. You’ll then have to return the item(s) you’d like to cancel back to us, stated in our Distance Selling Regulation (DSR).

Read returns policy