I’d like to amend my order:

If you need to change or amend your order, feel free to give our Customer Service team a call on 0800 917 0510 (lines are open Mon – Fri, 9am – 5pm excluding bank holidays). If the order hasn’t progressed too far, we can add items or make changes to your order for you.

If you’d like to make changes to your payment method and you’ve used PayPal, we may ask you to go into your account and change the payment method yourself.

If you’d like to make changes to your delivery address, we’ll also ask you to go into your online account, cancel the current delivery address you have in there and replace it with the new delivery address you’d like to use.

Please note, we can progress your orders and queries much quicker via telephone rather than via email.

I’d like to cancel my order:

If you’d like to cancel your order, log into your BT Shop online account and select ‘Order and Returns’. If your order is still processing, then there’ll be an option for you to cancel it. If there’s no option there for you to cancel your order, then the order has progressed to a stage where you can’t cancel it and it’s on its way to you.

If your order’s been shipped and you no longer want it, there’s 2 options:

1. You can refuse delivery, which means it’ll be returned back to our warehouse (this can take up to 18 working days for the item(s) to come back to us from the courier)

2. You can accept delivery and contact our Customer Service team on 0800 917 0510. Our team can arrange for the return on your account and give you all the necessary information when it’s done. You’ve got 14 days from the date you’ve received the order to return the order if it’s unwanted. Please note, if you’d like to return the order, the return costs will be down to you.