If you've taken delivery of a consignment and you believe goods are missing, then please firstly carefully check the details of your consignment/delivery note against what you have actually received. It may be that the missing goods were not actually included in this consignment and will be dispatched separately.

If your consignment/delivery note does detail the item(s) that is missing, then please contact us straight away.

Please be ready to provide the following information:

  • Product name of item(s) missing
  • The consignment number of the delivery from which the item(s) is missing
  • Your order number