We’re here to help you

We’re sorry to hear something about our service is making you unhappy. When things go wrong we want to know so we can put things right as quickly as possible. If you do have a customer complaint, please get in touch with our Customer Service team in the first instance in order to resolve the issue efficiently.

If your complaint relates to services from BT, then please visit bt.com. Any call back or email request we receive relating to services from BT will be deleted with no response.

Complaint handling and dispute resolution process

Please contact us via email and the customer service team will respond to your query within 16 working hours.

Email: resolutions-btshop@bt.com

PayPal Credit

If your complaint relates to PayPal credit please click the link below:

More info