EE Store will support on queries the best they can. If they are not able to support the BT helpdesk number will be provided so the technically trained agents can provide guidance on your query.
EE Store deal with items purchased from themselves only. If your item was purchased from BT.com, ee.co.uk or another retailer you will need to contact the reseller directly or call the BT Helpdesk numbers below.
If you are looking to replace parts or purchase additional add ons for BT branded products please contact the spares team below.
| Product Range | Phone Number |
|---|---|
| Audio baby monitor | 0800 145 6789 |
| Corded phones | 0800 218 2182 |
| Cordeless phone | 0800 145 6789 |
| Wifi Extenders and Whole Home Wifi | 0808 100 6116, option1 |
| YouView Box and remote | 0808 100 6116, option2 |
| BT Spares (Discom) | 0800 980 8999 |
Download a User Guide for Your BT Product
We've developed a handy library containing User Guides (sometimes called manuals) for all BT's hardware products. All User Guides are in PDF format and can be downloaded with just a couple of clicks. To search for a User Guide specific to the product in which you're interested, please click here to use our Product Resource Finder, then follow the on-screen instructions. You may also find www.bt.com/producthelp very useful.
Faulty BT Products
If you think you have a faulty BT product the first step is to contact our dedicated product helpdesks via a Freephone number so they can try and fix the problem for you. If they can't fix it they will give you a fault reference number which you can then use to return the product via our online system here. To find out what number to call please visit www.bt.com/help and type your product name into the search box.
If you cannot find the option you require, please don't hesitate to contact our Customer Helpline and we will gladly try to direct your call.