We are occasionally asked if we are able to exchange goods rather than issue a refund against a return.

Unfortunately, for a variety of operational reasons, we regret that exchanges are not possible. However, do remember that if you've been in possession of your goods for less than 10 days, then you do have the right to return goods for a refund (conditions apply) provided of course they were purchased from BT Shop. The refund will be processed against your original payment method.

Links of interest

Distance Selling Regulations