PRODUCT RECALL - 13 Amp Plug to Clover Leaf Power Cable

We've been made aware by our supplier that a clover leaf (IEC C5) power cable that we may have supplied to you between 17th August 2012 and 20th March 2013 has been manufactured with a substandard cable. This means the cable can be prone to premature fraying and breakage when bent near to the clover leaf connector.

The affected power cables have a distinctive circular pattern on the back of the UK 13 Amp plug, with three triangles in the centre, as illustrated in the photograph below.

Please note:

The AC adapter is not faulty, and does not need to be replaced. Only the detachable mains cable is being recalled.

If you have one of the faulty power cables, please stop using it immediately and dispose of it. You can get a new replacement cable free of charge by completing the online form you will find here.

We apologise for any inconvenience that this product recall may cause. If you'd like to speak to a member of our customer services team, please contact us on 0800 917 0510 or via email at shop@bt.com