Help and Support


We can help you create the perfect smart home


Need help when it comes to choosing a smart system or device? At BT Shop we've put together a series of 'how to' articles and buying guides, even a jargon buster and glossary, to help make the smart home world much less complicated. Whether it's smart lighting, heating, security, power or speakers; we can help you learn more and make the perfect purchase.

Smart Home Help & Support | FAQs & Buying Guides

Buying Guides

Struggling to find where to start with your smart home? Don't worry, our buying guides can help you to find exactly what you're looking for. We've got guides covering every smart home category including smart lighting, heating, power, security and speakers so you can learn what's available, how they work and how to get one.


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How-To Tutorials

Have you just bought a smart home device but don't fully understand how it works or what it can do? Our How-To tutorials show you how to set up and use your smart home systems so that you can truly reap the benefits and create the smart home you've always wanted.


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Jargon Buster

With so many innovations and abbreviations the smart home world can get a bit confusing. With that in mind we've created a handy A-Z jargon buster to help you understand what it all means.


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Need it in a hurry?

Express delivery available on selected items



UK based customer service

Our people are on hand Mon to Fri 9am - 5pm



15,000 products available

The latest technology from the biggest brands