Once you've placed an order with us, it’ll go through three stages before completing .You can check what stage (the status) is at by logging into your account and clicking the order.
When you have the order on the screen the status will be listed:bill
- Security: this means our finance team are still reviewing your order. If your order doesn’t progress within 24 hours, please contact our Customer Service team. Our security team may contact you for addition data like:
- A copy of a utility bill
- A form of ID - passport/driving license
- Processing: your order will have passed security checks and is awaiting stock allocation. It will remain in processing until the warehouse are ready to dispatch the goods.
- Dispatch: the order is ready to leave the warehouse. Once the order leaves, we'll send you a dispatch email with tracking details.
If the item is in stock and ready to be dispatched, the above process should complete within 48 hours. If your order is awaiting stock it'll remain in processing until it lands in our warehouse.