We're BT's online retailer for tech and electricals. Our team is on-hand to help BT Shop customers who've bought an item from our online store, or have a pre-sales query relating to items on our website.

If your query relates to services from BT, then please visit bt.com. Any call back or email request we receive relating to services from BT will be deleted with no response.

Need to speak to our Customer Service team?

We've included some ways you can get in touch:

Email: enquire-btshop@bt.com.

Or request a callback: request a callback.

Help guides

You can also take a look our help section where you'll find a range of help articles and FAQs.

Need to take it further?

If you've already contacted our Customer Service team and need to escalate the problem, please follow our complaints process.