I’d like to amend my order
If you need to amend your order you will need to contact our customer service team. Methods of contact can be found here.
We can only amend the order is if hasn’t already been sent the warehouse for processing.
I’d like to change my payment method
A payment method can’t be amended. The payment needs to be processed on the original payment method.
I’d like to change my delivery address
If you’d like to make changes to your delivery address, we’ll also ask you to go into your EE Store account and add the new address so we can add this onto the order for you.
- We don’t allow address changes on the first order you place with us.
- PayPal addresses can’t be amended they need to go to the original address
I’d like to cancel my order
An order can only be cancelled prior to processing and/or dispatch. If the item(s) are in stock, then it’s more difficult to cancel your order.
If you’d like to cancel your order, log into your EE Store account and select ‘Order and Returns’. If your order is still processing, then there’ll be an option for you to cancel it. If there’s no option there for you to cancel your order, then the order has progressed to a stage where you can’t cancel it and it’s on its way to you.
You’ll then have to return the item(s) you’d like to cancel back to us, stated in our returns policy