We’re here to help you
We’re sorry to hear something about our service is making you unhappy. When things go wrong we want to know so we can put things right as quickly as possible. If you do have a customer complaint, please get in touch with our Customer Service team in the first instance in order to resolve the issue efficiently.
If your complaint relates to services from BT/EE then please visit the relevant link below.
BT Services – Get support with BT products and services
EE services - Help & Support
Any call back or email request we receive relating to services will be deleted with no response.
Complaint handling and dispute resolution process
Please contact us via email and the customer service team will respond to your query within 16 working hours.
PayPal Credit
If your complaint relates to PayPal credit please click the link below: